WHEN PURCHASING A MEMBERSHIP, PLEASE PROCEED TO CHECKOUT WITH ONLY THE MEMBERSHIP IN YOUR CART. MAKE ANY ADDITIONAL PURCHASES SEPARATELY. IF YOU PREFER ASSISTANCE, FEEL FREE TO CALL OR TEXT US AT 310.721.3476, AND WE'LL BE HAPPY TO PROCESS YOUR MEMBERSHIP OVER THE PHONE.
FREQUENTLY ASKED QUESTIONS
We only sell wines within the state of California and there are two ways to receive your subscription:
1. If you're in the Los Angeles area, Unfined Wines will hand-deliver your subscription and you will need to be home to receive the delivery. We will communicate with you each renewal period to coordinate a specific delivery day and time.
2. If you're outside of the Los Angeles but within California, your subscription will be delivered via one of the shipping carriers (example: UPS, FedEx, etc.). You will receive a tracking number from us via email once the shipping carrier has picked up the wines from our warehouse and then you will be able to track your order. Any change to your shipped order will require you to reach out to the shipping carrier to coordinate, as we do not have control of the wines once the shipping carrier picks them up.
Yes! You can cancel at any time, by logging into your account or texting us. Need assistance? Just send us a message at info@unfinedwines.com
We want to make sure you have as much control as possible with your subscription! You can:
- change the frequency of your shipments
- move the next ship date of your order to any date of your choice
- add or swap subscription types
4. change your shipping address, etc!
All of these options can be managed through logging into your account or by simply sending us a text at 310-721-3476 and we will take care of it for you.
Your card will be charged on the date of your subscription renewal (ex. every 4 weeks or every 3 months etc.), and your order will be delivered shortly after.
Upon purchasing our subscription, you should have received an email that asks to activate your account. If that link is not clicked our system will not "recognize" your email and password should you try and log in. Please send us an email at info@unfinedwines.com and we will resend that activation email to you! Once that is clicked you will be able to access your orders and make any changes to your subscription.
We will send you an email with some technical and fun details about the wines you are receiving in your subscription for that month, so make sure you're subscribed to our emails!